Returns & Exchanges
Warner Music Australasia Store is committed to providing fans with high-quality merchandise and physical media. If your item is faulty, damaged, or incorrect, we offer a 30-day return policy to ensure your satisfaction.
Check Eligibility
Ensure your item is in its original condition, unwashed, and with all tags or sealed packaging intact within 30 days of delivery.
Contact Support
Email our customer service team with your order number, photos of the item, and a brief description of the issue to receive a Return Authorization.
Pack and Ship
Securely package your items and include the provided return form before shipping them back to our Australian distribution center via a tracked service.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing