Frequently Asked Questions
Everything you need to know about shopping at Warner Music Australasia Store
How long will it take for my order to arrive?
Domestic orders within Australia typically take 3-7 business days to arrive after dispatch. International shipping times vary by location, usually ranging from 10-21 business days.
Can I return a damaged vinyl record?
Yes, if your vinyl arrives damaged or warped, please contact our support team within 14 days of receipt with photos of the damage to arrange a replacement or refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are your products official merchandise?
Absolutely. All items sold on the Warner Music Australasia Store are 100% official, licensed merchandise directly from the artists and their labels.
What should I do if my order is missing an item?
Please check your packing slip to see if items are being shipped in multiple shipments. If an item is missing and not noted as shipped separately, contact our customer service team immediately.